{"id":4510,"date":"2025-06-05T21:36:33","date_gmt":"2025-06-05T21:36:33","guid":{"rendered":"https:\/\/torettorefrigerant.com\/faq\/"},"modified":"2026-05-12T20:41:53","modified_gmt":"2026-05-12T20:41:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/torettorefrigerant.com\/fr\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4510\" class=\"elementor elementor-4510 elementor-3918\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58a1bac e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"58a1bac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-155f3d6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"155f3d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2786104 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"2786104\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29f6e92 elementor-widget elementor-widget-html\" data-id=\"29f6e92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"faq-container\">\r\n\r\n  <div class=\"faq-header\">\r\n    <h1>foire aux questions<\/h1>\r\n    <input type=\"text\" id=\"faqSearch\" placeholder=\"Rechercher une question...\">\r\n  <\/div>\r\n\r\n  <!-- PRODUCT INFORMATION -->\r\n  <div class=\"faq-category\">\r\n    <h2>information produit<\/h2>\r\n\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-question\">\r\n What is the difference between R134a, R410A, and R32?\r\n<span class=\"faq-icon\">+<\/span>\r\n      <\/button>\r\n      <div class=\"faq-answer\">\r\n        <p>R134a est couramment utilis\u00e9 dans les syst\u00e8mes de climatisation automobile.<\/p>\r\n        <p>R410A est g\u00e9n\u00e9ralement utilis\u00e9 dans les syst\u00e8mes de climatisation r\u00e9sidentiels et commerciaux.<\/p>\r\n        <p>R32 est un nouveau r\u00e9frig\u00e9rant, plus respectueux de l\u2019environnement avec un GWP (Global Warming Potential) inf\u00e9rieur.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-question\">\r\n Are the cylinders refillable or disposable?\r\n<span class=\"faq-icon\">+<\/span>\r\n      <\/button>\r\n      <div class=\"faq-answer\">\r\n        <p>Nous proposons \u00e0 la fois des bouteilles jetables et des bouteilles rechargeables.<\/p>\r\n        <p>Veuillez v\u00e9rifier attentivement la description du produit : si elle indique \u00ab jetable \u00bb, elle est destin\u00e9e \u00e0 un usage unique.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-question\">\r\n How should I store refrigerant gases?\r\n<span class=\"faq-icon\">+<\/span>\r\n      <\/button>\r\n      <div class=\"faq-answer\">\r\n        <p>Conservez les r\u00e9frig\u00e9rants dans un endroit frais, sec et bien ventil\u00e9.<\/p>\r\n        <p>\u00c9vitez la lumi\u00e8re directe du soleil et les sources de chaleur. \u00c0 conserver hors de port\u00e9e des enfants et \u00e0 prot\u00e9ger contre les temp\u00e9ratures extr\u00eames. <\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- REGULATIONS -->\r\n  <div class=\"faq-category\">\r\n    <h2>R\u00e9glementations et conformit\u00e9<\/h2>\r\n\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-question\">\r\n Can I buy refrigerant gas without an F-GAS certificate?\r\n<span class=\"faq-icon\">+<\/span>\r\n      <\/button>\r\n      <div class=\"faq-answer\">\r\n        <p>Selon la r\u00e9glementation F-GAS de l\u2019UE, certains r\u00e9frig\u00e9rants (tels que le R410A) n\u00e9cessitent une certification F-GAS valide pour leur achat et leur utilisation.<\/p>\r\n        <p>Cependant, certains produits comme le R134a en petits formats (par exemple des cylindres de 900g) peuvent \u00eatre disponibles pour les particuliers.<\/p>\r\n        <p>Veuillez toujours consulter la description du produit pour conna\u00eetre les restrictions sp\u00e9cifiques.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- SHIPPING & RETURNS -->\r\n  <div class=\"faq-category\">\r\n    <h2>Choisissez Returns<\/h2>\r\n\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-question\">\r\n Do you ship refrigerants across Europe and internationally?\r\n<span class=\"faq-icon\">+<\/span>\r\n      <\/button>\r\n      <div class=\"faq-answer\">\r\n        <p>Oui, nous exp\u00e9dions \u00e0 travers l\u2019Allemagne et dans plusieurs pays europ\u00e9ens.<\/p>\r\n        <p>Tous les fluides frigorig\u00e8nes sont transport\u00e9s dans des conteneurs certifi\u00e9s et conformes aux r\u00e9glementations relatives aux gaz comprim\u00e9s.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n      <button class=\"faq-question\">\r\n Can I return a refrigerant cylinder?\r\n<span class=\"faq-icon\">+<\/span>\r\n      <\/button>\r\n      <div class=\"faq-answer\">\r\n        <p>Les retours ne sont accept\u00e9s que si le produit est scell\u00e9, inutilis\u00e9 et dans son \u00e9tat d\u2019origine.<\/p>\r\n        <p>Pour des raisons de s\u00e9curit\u00e9 et r\u00e9glementaires, les bouteilles ouvertes ou partiellement utilis\u00e9es ne peuvent pas \u00eatre retourn\u00e9es.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n<style>\r\n    \/* === BASE LAYOUT === *\/\r\n\r\n.faq-container {\r\n  max-width: 1100px;\r\n  margin: 80px auto;\r\n  padding: 0 24px;\r\n  font-family: \"Inter\", Arial, sans-serif;\r\n}\r\n\r\n.faq-header {\r\n  text-align: center;\r\n  margin-bottom: 60px;\r\n}\r\n\r\n.faq-header h1 {\r\n  font-size: 42px;\r\n  font-weight: 600;\r\n  letter-spacing: -0.5px;\r\n  color: #111827;\r\n  margin-bottom: 24px;\r\n}\r\n\r\n\/* === SEARCH BAR PREMIUM === *\/\r\n\r\n#faqSearch {\r\n  width: 100%;\r\n  max-width: 520px;\r\n  padding: 16px 20px;\r\n  border-radius: 10px;\r\n  border: 1px solid #e5e7eb;\r\n  font-size: 16px;\r\n  background: #f9fafb;\r\n  transition: all 0.25s ease;\r\n}\r\n\r\n#faqSearch:focus {\r\n  outline: none;\r\n  border-color: #0057b8;\r\n  background: #ffffff;\r\n  box-shadow: 0 0 0 4px rgba(0, 87, 184, 0.08);\r\n}\r\n\r\n\/* === CATEGORY === *\/\r\n\r\n.faq-category {\r\n  margin-bottom: 60px;\r\n}\r\n\r\n.faq-category h2 {\r\n  font-size: 22px;\r\n  font-weight: 600;\r\n  margin-bottom: 24px;\r\n  color: #1f2937;\r\n}\r\n\r\n\/* === CARD STYLE === *\/\r\n\r\n.faq-item {\r\n  background: #ffffff;\r\n  border-radius: 12px;\r\n  margin-bottom: 18px;\r\n  padding: 0 24px;\r\n  border: 1px solid #f1f1f1;\r\n  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.04);\r\n  transition: all 0.25s ease;\r\n}\r\n\r\n.faq-item:hover {\r\n  transform: translateY(-2px);\r\n  box-shadow: 0 8px 30px rgba(0, 0, 0, 0.06);\r\n}\r\n\r\n\/* === QUESTION === *\/\r\n\r\n.faq-question {\r\n  width: 100%;\r\n  text-align: left;\r\n  padding: 22px 0;\r\n  font-size: 18px;\r\n  font-weight: 500;\r\n  color: #111827;\r\n  background: none;\r\n  border: none;\r\n  cursor: pointer;\r\n  display: flex;\r\n  justify-content: space-between;\r\n  align-items: center;\r\n}\r\n\r\n\/* Icon *\/\r\n\r\n.faq-icon {\r\n  font-size: 22px;\r\n  font-weight: 300;\r\n  color: #0057b8;\r\n  transition: transform 0.3s ease;\r\n}\r\n\r\n\/* === ANSWER === *\/\r\n\r\n.faq-answer {\r\n  max-height: 0;\r\n  overflow: hidden;\r\n  transition: max-height 0.4s ease, opacity 0.3s ease;\r\n  opacity: 0;\r\n}\r\n\r\n.faq-answer p {\r\n  margin-bottom: 16px;\r\n  line-height: 1.7;\r\n  color: #4b5563;\r\n  font-size: 15.5px;\r\n}\r\n\r\n\/* === ACTIVE STATE === *\/\r\n\r\n.faq-item.active {\r\n  border-left: 4px solid #0057b8;\r\n  padding-left: 20px;\r\n}\r\n\r\n.faq-item.active .faq-answer {\r\n  max-height: 500px;\r\n  opacity: 1;\r\n  padding-bottom: 24px;\r\n}\r\n\r\n.faq-item.active .faq-icon {\r\n  transform: rotate(45deg);\r\n}\r\n\r\n<\/style>\r\n\r\n<script>\r\ndocument.addEventListener(\"DOMContentLoaded\", function () {\r\n\r\n  const faqItems = document.querySelectorAll(\".faq-item\");\r\n  const searchInput = document.getElementById(\"faqSearch\");\r\n\r\n  \/\/ Accordion\r\n  faqItems.forEach(item => {\r\n    const question = item.querySelector(\".faq-question\");\r\n\r\n    question.addEventListener(\"click\", () => {\r\n      item.classList.toggle(\"active\");\r\n    });\r\n  });\r\n\r\n  \/\/ Live Search\r\n  searchInput.addEventListener(\"keyup\", function () {\r\n    const value = this.value.toLowerCase();\r\n\r\n    faqItems.forEach(item => {\r\n      const text = item.innerText.toLowerCase();\r\n      item.style.display = text.includes(value) ? \"block\" : \"none\";\r\n    });\r\n  });\r\n\r\n});\r\n<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>foire aux questions information produit What is the difference between R134a, R410A, and R32? + R134a est couramment utilis\u00e9 dans les syst\u00e8mes de climatisation automobile. R410A est g\u00e9n\u00e9ralement utilis\u00e9 dans les syst\u00e8mes de climatisation r\u00e9sidentiels et commerciaux. R32 est un nouveau r\u00e9frig\u00e9rant, plus respectueux de l\u2019environnement avec un GWP (Global Warming Potential) inf\u00e9rieur. Are the cylinders refillable or disposable? + Nous proposons \u00e0 la fois des bouteilles jetables et des bouteilles rechargeables. Veuillez v\u00e9rifier attentivement la description du produit : si elle indique \u00ab jetable \u00bb, elle est destin\u00e9e \u00e0 un usage unique. How should I store refrigerant gases? + Conservez les r\u00e9frig\u00e9rants dans un endroit frais, sec et bien ventil\u00e9. \u00c9vitez la lumi\u00e8re directe du soleil et les sources de chaleur. \u00c0 conserver hors de port\u00e9e des enfants et \u00e0 prot\u00e9ger contre les temp\u00e9ratures extr\u00eames. R\u00e9glementations et conformit\u00e9 Can I buy refrigerant gas without an F-GAS certificate? + Selon la r\u00e9glementation F-GAS de l\u2019UE, certains r\u00e9frig\u00e9rants (tels que le R410A) n\u00e9cessitent une certification F-GAS valide pour leur achat et leur utilisation. Cependant, certains produits comme le R134a en petits formats (par exemple des cylindres de 900g) peuvent \u00eatre disponibles pour les particuliers. Veuillez toujours consulter la description du produit pour conna\u00eetre les restrictions sp\u00e9cifiques. Choisissez Returns Do you ship refrigerants across Europe and internationally? + Oui, nous exp\u00e9dions \u00e0 travers l\u2019Allemagne et dans plusieurs pays europ\u00e9ens. Tous les fluides frigorig\u00e8nes sont transport\u00e9s dans des conteneurs certifi\u00e9s et conformes aux r\u00e9glementations relatives aux gaz comprim\u00e9s. Can I return a refrigerant cylinder? + Les retours ne sont accept\u00e9s que si le produit est scell\u00e9, inutilis\u00e9 et dans son \u00e9tat d\u2019origine. Pour des raisons de s\u00e9curit\u00e9 et r\u00e9glementaires, les bouteilles ouvertes ou partiellement utilis\u00e9es ne peuvent pas \u00eatre retourn\u00e9es.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4510","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/torettorefrigerant.com\/fr\/wp-json\/wp\/v2\/pages\/4510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/torettorefrigerant.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/torettorefrigerant.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/torettorefrigerant.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/torettorefrigerant.com\/fr\/wp-json\/wp\/v2\/comments?post=4510"}],"version-history":[{"count":3,"href":"https:\/\/torettorefrigerant.com\/fr\/wp-json\/wp\/v2\/pages\/4510\/revisions"}],"predecessor-version":[{"id":6868,"href":"https:\/\/torettorefrigerant.com\/fr\/wp-json\/wp\/v2\/pages\/4510\/revisions\/6868"}],"wp:attachment":[{"href":"https:\/\/torettorefrigerant.com\/fr\/wp-json\/wp\/v2\/media?parent=4510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}