{"id":6409,"date":"2026-04-20T15:41:35","date_gmt":"2026-04-20T15:41:35","guid":{"rendered":"https:\/\/torettorefrigerant.com\/?page_id=6409"},"modified":"2026-04-20T20:47:08","modified_gmt":"2026-04-20T20:47:08","slug":"contacts","status":"publish","type":"page","link":"https:\/\/torettorefrigerant.com\/en\/contacts\/","title":{"rendered":"Contacts"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6409\" class=\"elementor elementor-6409\">\n\t\t\t\t<div class=\"elementor-element elementor-element-373f0bce e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"373f0bce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-751da91 elementor-widget elementor-widget-html\" data-id=\"751da91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"ts-contact-page\" id=\"top\">\n  <style>\n    .ts-contact-page{\n      --bg:#f6f8fb;\n      --card:#ffffff;\n      --text:#172033;\n      --muted:#667085;\n      --line:#e4e7ec;\n      --accent:#0f766e;\n      --accent-dark:#0b5c56;\n      --accent-soft:#ecfdf3;\n      --shadow:0 12px 34px rgba(16,24,40,.08);\n      --radius:20px;\n      max-width:1180px;\n      margin:40px auto;\n      padding:24px;\n      color:var(--text);\n      font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;\n    }\n\n    .ts-contact-shell{\n      display:grid;\n      grid-template-columns: 1.1fr .9fr;\n      gap:28px;\n      align-items:start;\n    }\n\n    .ts-contact-hero,\n    .ts-contact-card,\n    .ts-contact-formwrap,\n    .ts-contact-faq{\n      background:var(--card);\n      border:1px solid var(--line);\n      box-shadow:var(--shadow);\n      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border:1px solid var(--line);\n      background:#f8fafc;\n      border-radius:999px;\n      font-size:13px;\n      color:var(--muted);\n    }\n\n    .ts-contact-left .ts-contact-grid{\n      display:grid;\n      grid-template-columns:repeat(2,minmax(0,1fr));\n      gap:18px;\n    }\n\n    .ts-contact-card{\n      padding:22px;\n      height:100%;\n    }\n\n    .ts-contact-card h3{\n      margin:0 0 10px;\n      font-size:18px;\n      line-height:1.3;\n    }\n\n    .ts-contact-card p{\n      margin:0 0 8px;\n      color:var(--muted);\n      line-height:1.7;\n      font-size:15px;\n    }\n\n    .ts-contact-card a,\n    .ts-contact-note a,\n    .ts-contact-faq a,\n    .ts-contact-formwrap a{\n      color:var(--accent);\n      text-decoration:none;\n      font-weight:700;\n      word-break:break-word;\n    }\n\n    .ts-contact-card a:hover,\n    .ts-contact-note a:hover,\n    .ts-contact-faq a:hover,\n    .ts-contact-formwrap a:hover{\n      text-decoration:underline;\n    }\n\n    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margin-top:24px;\n      padding:22px;\n    }\n\n    .ts-contact-faq h3{\n      margin:0 0 14px;\n      font-size:20px;\n    }\n\n    .ts-faq-item{\n      border-top:1px solid var(--line);\n      padding:14px 0;\n    }\n\n    .ts-faq-item:first-of-type{\n      border-top:0;\n      padding-top:0;\n    }\n\n    .ts-faq-q{\n      display:flex;\n      justify-content:space-between;\n      gap:16px;\n      align-items:center;\n      cursor:pointer;\n      font-weight:700;\n      color:var(--text);\n    }\n\n    .ts-faq-a{\n      display:none;\n      padding-top:10px;\n      color:var(--muted);\n      line-height:1.75;\n      font-size:15px;\n    }\n\n    .ts-faq-item.open .ts-faq-a{\n      display:block;\n    }\n\n    .ts-faq-item.open .ts-faq-icon{\n      transform:rotate(45deg);\n    }\n\n    .ts-faq-icon{\n      width:28px;\n      height:28px;\n      border-radius:999px;\n      border:1px solid var(--line);\n      display:grid;\n      place-items:center;\n      color:var(--accent);\n      background:#f8fafc;\n      transition:transform .2s ease;\n      flex:0 0 auto;\n    }\n\n    .ts-scrolltop{\n      position:fixed;\n      right:22px;\n      bottom:22px;\n      width:48px;\n      height:48px;\n      border-radius:999px;\n      border:0;\n      background:var(--accent);\n      color:#fff;\n      cursor:pointer;\n      box-shadow:0 12px 24px rgba(15,118,110,.25);\n      font-size:18px;\n      display:none;\n      z-index:999;\n    }\n\n    .ts-scrolltop.show{\n      display:block;\n    }\n\n    @media (max-width: 1024px){\n      .ts-contact-shell{\n        grid-template-columns:1fr;\n      }\n      .ts-contact-formwrap{\n        position:relative;\n        top:auto;\n      }\n    }\n\n    @media (max-width: 720px){\n      .ts-contact-page{\n        padding:14px;\n        margin:20px auto;\n      }\n      .ts-contact-hero{\n        padding:22px 18px;\n        border-radius:16px;\n      }\n      .ts-contact-hero h1{\n        font-size:30px;\n      }\n      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We aim to provide clear and timely support for customers across the European Union.\n    <\/p>\n    <div class=\"ts-contact-badges\">\n      <span class=\"ts-badge\">Support hours: 08:00 \u2013 22:00<\/span>\n      <span class=\"ts-badge\">Support region: European Union<\/span>\n      <span class=\"ts-badge\">Email, phone and contact form<\/span>\n    <\/div>\n  <\/div>\n\n  <div class=\"ts-contact-shell\">\n    <div class=\"ts-contact-left\">\n      <div class=\"ts-contact-grid\">\n        <div class=\"ts-contact-card\">\n          <h3>Company Information<\/h3>\n          <p><strong>Toretto Service, s.r.o.<\/strong><\/p>\n          <p>VAT Number: CZ02362996<\/p>\n          <p>Registered office: Chudenick\u00e1 1059\/3, 301 00 Praha, Czech Republic<\/p>\n          <p>Operational address: Doma\u017elick\u00e1 1053\/15, 130 00 Praha, Czech Republic<\/p>\n        <\/div>\n\n        <div class=\"ts-contact-card\">\n          <h3>Email Support<\/h3>\n          <p>For customer support, order information, and general assistance, you can contact us by email at:<\/p>\n          <p><a href=\"mailto:administration.toretto@email.cz\">administration.toretto@email.cz<\/a><\/p>\n          <p>Please include your order number when relevant.<\/p>\n        <\/div>\n\n        <div class=\"ts-contact-card\">\n          <h3>Phone Support<\/h3>\n          <p>You can also reach our customer support team by phone during service hours:<\/p>\n          <p><a href=\"tel:+420222711108\">+420 222 711 108<\/a><\/p>\n          <p>Availability: every day from 08:00 to 22:00.<\/p>\n        <\/div>\n\n        <div class=\"ts-contact-card\">\n          <h3>Support Availability<\/h3>\n          <p>Customer support is available from <strong>08:00 to 22:00<\/strong>.<\/p>\n          <p>Response times may vary depending on request volume, weekends, and order complexity.<\/p>\n          <p>We do our best to reply as quickly and clearly as possible.<\/p>\n        <\/div>\n      <\/div>\n\n      <div class=\"ts-contact-note\">\n        <strong>Important:<\/strong> For privacy-related requests or personal data inquiries, please use\n        <a href=\"mailto:administration.toretto@email.cz\">administration.toretto@email.cz<\/a>.\n        For more information, please review our\n        <a href=\"\/privacy-policy\/\">Privacy Policy<\/a> and <a href=\"\/cookie-policy\/\">Cookie Policy<\/a>.\n      <\/div>\n\n      <div class=\"ts-contact-faq\">\n        <h3>Frequently Asked Questions<\/h3>\n\n        <div class=\"ts-faq-item open\">\n          <div class=\"ts-faq-q\">\n            <span>What should I include in my message?<\/span>\n            <span class=\"ts-faq-icon\">+<\/span>\n          <\/div>\n          <div class=\"ts-faq-a\">\n            Please include your full name, order number if applicable, and a clear description of your request so our team can help you faster.\n          <\/div>\n        <\/div>\n\n        <div class=\"ts-faq-item\">\n          <div class=\"ts-faq-q\">\n            <span>Can I contact you about an existing order?<\/span>\n            <span class=\"ts-faq-icon\">+<\/span>\n          <\/div>\n          <div class=\"ts-faq-a\">\n            Yes. If your request concerns an existing order, please provide the relevant order details in your message.\n          <\/div>\n        <\/div>\n\n        <div class=\"ts-faq-item\">\n          <div class=\"ts-faq-q\">\n            <span>Do you support customers in the European Union?<\/span>\n            <span class=\"ts-faq-icon\">+<\/span>\n          <\/div>\n          <div class=\"ts-faq-a\">\n            Yes. Our current sales and customer support operations are focused on customers within the European Union.\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"ts-contact-formwrap\">\n      <h2>Send us a message<\/h2>\n      <p>\n        Use the contact form below for general support requests. If your message is about an order, please include the order number in the request.\n      <\/p>\n\n      <div class=\"ts-shortcode-box\">\n    \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3843-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3843\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/6409#wpcf7-f3843-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3843\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3843-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<label> Your name\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\n<label> Your email\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\n<label> Subject\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n\n<label> Your message (optional)\n    <span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n      <\/div>\n\n\n      <div class=\"ts-shortcode-help\">\n        By submitting the form, users acknowledge that their data may be processed to handle the request in accordance with the\n        <a href=\"\/privacy-policy\/\">Privacy Policy<\/a>.\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <button class=\"ts-scrolltop\" type=\"button\" aria-label=\"Back to top\">\u2191<\/button>\n\n  <script>\n    (function () {\n      const faqItems = document.querySelectorAll('.ts-faq-item');\n      const topBtn = document.querySelector('.ts-scrolltop');\n\n      faqItems.forEach((item) => {\n        const q = item.querySelector('.ts-faq-q');\n        q.addEventListener('click', function () {\n          item.classList.toggle('open');\n        });\n      });\n\n      window.addEventListener('scroll', function () {\n        if (window.scrollY > 500) {\n          topBtn.classList.add('show');\n        } else {\n          topBtn.classList.remove('show');\n        }\n      });\n\n      topBtn.addEventListener('click', function () {\n        window.scrollTo({ top: 0, behavior: 'smooth' });\n      });\n    })();\n  <\/script>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Support Contact Us If you need help with an order, product information, billing questions, account access, or general customer support, our team is available to assist you. We aim to provide clear and timely support for customers across the European Union. Support hours: 08:00 \u2013 22:00 Support region: European Union Email, phone and contact form Company Information Toretto Service, s.r.o. VAT Number: CZ02362996 Registered office: Chudenick\u00e1 1059\/3, 301 00 Praha, Czech Republic Operational address: Doma\u017elick\u00e1 1053\/15, 130 00 Praha, Czech Republic Email Support For customer support, order information, and general assistance, you can contact us by email at: administration.toretto@email.cz Please include your order number when relevant. Phone Support You can also reach our customer support team by phone during service hours: +420 222 711 108 Availability: every day from 08:00 to 22:00. Support Availability Customer support is available from 08:00 to 22:00. Response times may vary depending on request volume, weekends, and order complexity. We do our best to reply as quickly and clearly as possible. Important: For privacy-related requests or personal data inquiries, please use administration.toretto@email.cz. For more information, please review our Privacy Policy and Cookie Policy. Frequently Asked Questions What should I include in my message? + Please include your full name, order number if applicable, and a clear description of your request so our team can help you faster. Can I contact you about an existing order? + Yes. If your request concerns an existing order, please provide the relevant order details in your message. Do you support customers in the European Union? + Yes. Our current sales and customer support operations are focused on customers within the European Union. Send us a message Use the contact form below for general support requests. If your message is about an order, please include the order number in the request. By submitting the form, users acknowledge that their data may be processed to handle the request in accordance with the Privacy Policy. \u2191<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6409","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/pages\/6409","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/comments?post=6409"}],"version-history":[{"count":4,"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/pages\/6409\/revisions"}],"predecessor-version":[{"id":6416,"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/pages\/6409\/revisions\/6416"}],"wp:attachment":[{"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/media?parent=6409"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}