{"id":3232,"date":"2025-05-05T20:44:15","date_gmt":"2025-05-05T20:44:15","guid":{"rendered":"https:\/\/torettomotorsport.cz\/?page_id=3232"},"modified":"2026-04-20T21:33:37","modified_gmt":"2026-04-20T21:33:37","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/torettorefrigerant.com\/en\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3232\" class=\"elementor elementor-3232\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a1783c e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-equal-height-no e-con e-parent\" data-id=\"5a1783c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4559ca2 elementor-widget elementor-widget-html\" data-id=\"4559ca2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"sp-wrap\" id=\"top\">\n  <style>\n    .sp-wrap{\n      --bg:#f6f8fb;\n      --card:#ffffff;\n      --card-2:#fbfcfe;\n      --text:#172033;\n      --muted:#667085;\n      --line:#e4e7ec;\n      --accent:#0f766e;\n      --accent-dark:#0b5c56;\n      --accent-soft:#ecfdf3;\n      --shadow:0 14px 34px rgba(16,24,40,.08);\n      --radius:20px;\n      max-width:1180px;\n      margin:40px auto;\n      padding:24px;\n      color:var(--text);\n      font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",sans-serif;\n    }\n\n    .sp-shell{\n      display:grid;\n      grid-template-columns: 300px minmax(0,1fr);\n      gap:28px;\n      align-items:start;\n    }\n\n    .sp-sidebar,\n    .sp-content,\n    .sp-section,\n    .sp-card,\n    .sp-note{\n      background:var(--card);\n      border:1px solid var(--line);\n      box-shadow:var(--shadow);\n      border-radius:var(--radius);\n    }\n\n    .sp-sidebar{\n      position:sticky;\n      top:24px;\n      padding:22px;\n    }\n\n    .sp-kicker{\n      display:inline-flex;\n      align-items:center;\n      gap:8px;\n      padding:7px 12px;\n      border-radius:999px;\n      background:var(--accent-soft);\n      color:var(--accent);\n      font-size:12px;\n      font-weight:800;\n      text-transform:uppercase;\n      letter-spacing:.05em;\n      margin-bottom:14px;\n    }\n\n    .sp-sidebar h1{\n      margin:0 0 12px;\n      font-size:30px;\n      line-height:1.12;\n      letter-spacing:-.02em;\n    }\n\n    .sp-sidebar p{\n      margin:0 0 16px;\n      color:var(--muted);\n      font-size:14px;\n      line-height:1.7;\n    }\n\n    .sp-toc{\n      display:flex;\n      flex-direction:column;\n      gap:8px;\n      margin-top:18px;\n    }\n\n    .sp-toc a{\n      display:block;\n      padding:10px 12px;\n      border-radius:12px;\n      text-decoration:none;\n      color:var(--text);\n      font-size:14px;\n      line-height:1.45;\n      border:1px solid transparent;\n      transition:all .2s ease;\n    }\n\n    .sp-toc a:hover,\n    .sp-toc a.active{\n      background:#f8fafc;\n      border-color:var(--line);\n      color:var(--accent);\n    }\n\n    .sp-content{\n      padding:30px;\n    }\n\n    .sp-hero{\n      padding-bottom:22px;\n      margin-bottom:24px;\n      border-bottom:1px solid var(--line);\n    }\n\n    .sp-hero h2{\n      margin:0 0 10px;\n      font-size:34px;\n      line-height:1.12;\n      letter-spacing:-.02em;\n    }\n\n    .sp-hero p{\n      margin:0;\n      color:var(--muted);\n      font-size:16px;\n      line-height:1.8;\n      max-width:75ch;\n    }\n\n    .sp-meta{\n      display:flex;\n      flex-wrap:wrap;\n      gap:10px;\n      margin-top:16px;\n    }\n\n    .sp-badge{\n      display:inline-flex;\n      align-items:center;\n      gap:8px;\n      padding:8px 12px;\n      border-radius:999px;\n      background:#f8fafc;\n      border:1px solid var(--line);\n      color:var(--muted);\n      font-size:13px;\n    }\n\n    .sp-tip{\n      margin:0 0 18px;\n      padding:16px 18px;\n      border-radius:16px;\n      border:1px solid #f8dfb4;\n      background:#fff8eb;\n      color:#6b3b00;\n      line-height:1.75;\n      font-size:14px;\n    }\n\n    .sp-tip strong{ color:#4a2a00; }\n\n    .sp-section{\n      margin-bottom:16px;\n      overflow:hidden;\n      background:var(--card);\n    }\n\n    .sp-btn{\n      width:100%;\n      border:0;\n      background:transparent;\n      color:var(--text);\n      cursor:pointer;\n      padding:18px 20px;\n      display:flex;\n      justify-content:space-between;\n      align-items:center;\n      gap:16px;\n      text-align:left;\n      font-size:18px;\n      font-weight:800;\n      line-height:1.3;\n    }\n\n    .sp-btn:hover{ background:#fafafa; }\n\n    .sp-icon{\n      width:30px;\n      height:30px;\n      flex:0 0 auto;\n      border-radius:999px;\n      border:1px solid var(--line);\n      background:#f8fafc;\n      display:grid;\n      place-items:center;\n      color:var(--accent);\n      transition:transform .2s ease;\n    }\n\n    .sp-section.open .sp-icon{ transform:rotate(45deg); }\n\n    .sp-body{\n      display:none;\n      padding:0 20px 22px;\n      background:var(--card);\n    }\n\n    .sp-section.open .sp-body{ display:block; }\n\n    .sp-body p,\n    .sp-body li{\n      font-size:15px;\n      line-height:1.8;\n      color:var(--text);\n    }\n\n    .sp-body p{ margin:0 0 14px; max-width:78ch; }\n\n    .sp-body ul{ margin:0 0 14px 18px; padding:0; }\n\n    .sp-body li{ margin-bottom:8px; }\n\n    .sp-grid{\n      display:grid;\n      grid-template-columns:repeat(2,minmax(0,1fr));\n      gap:16px;\n      margin:18px 0 8px;\n    }\n\n    .sp-card{\n      padding:18px;\n      background:var(--card-2);\n    }\n\n    .sp-card h3{\n      margin:0 0 10px;\n      font-size:17px;\n      line-height:1.3;\n    }\n\n    .sp-card p{\n      margin:0;\n      color:var(--muted);\n      font-size:14px;\n      line-height:1.7;\n    }\n\n    .sp-note{\n      margin-top:14px;\n      padding:16px 18px;\n      border-radius:16px;\n      border:1px solid var(--line);\n      background:#f8fafc;\n      color:var(--muted);\n      font-size:14px;\n      line-height:1.75;\n    }\n\n    .sp-note strong{ color:var(--text); }\n\n    .sp-contact{\n      margin-top:14px;\n      padding:16px 18px;\n      border-radius:16px;\n      border:1px solid var(--line);\n      background:#f8fafc;\n    }\n\n    .sp-contact p{ margin:0 0 8px; }\n\n    .sp-contact a,\n    .sp-body a,\n    .sp-note a{\n      color:var(--accent);\n      text-decoration:none;\n      font-weight:700;\n      word-break:break-word;\n    }\n\n    .sp-contact a:hover,\n    .sp-body a:hover,\n    .sp-note a:hover{ text-decoration:underline; }\n\n    .sp-backtop{\n      position:fixed;\n      right:22px;\n      bottom:22px;\n      width:48px;\n      height:48px;\n      border-radius:999px;\n      border:0;\n      background:var(--accent);\n      color:#fff;\n      cursor:pointer;\n      box-shadow:0 12px 24px rgba(15,118,110,.25);\n      font-size:18px;\n      display:none;\n      z-index:999;\n    }\n\n    .sp-backtop.show{ display:block; }\n\n    @media (max-width:1024px){\n      .sp-shell{ grid-template-columns:1fr; }\n      .sp-sidebar{ position:relative; top:auto; }\n    }\n\n    @media (max-width:720px){\n      .sp-wrap{ padding:14px; margin:20px auto; }\n      .sp-content,\n      .sp-sidebar{ border-radius:16px; }\n      .sp-content{ padding:18px; }\n      .sp-sidebar{ padding:18px; }\n      .sp-hero h2{ font-size:28px; }\n      .sp-grid{ grid-template-columns:1fr; }\n      .sp-btn{ font-size:16px; padding:16px; }\n      .sp-body{ padding:0 16px 18px; }\n    }\n  <\/style>\n\n  <div class=\"sp-shell\">\n    <aside class=\"sp-sidebar\">\n      <span class=\"sp-kicker\">Shipping Information<\/span>\n      <h1>Shipping Policy<\/h1>\n      <p>\n        This page explains our shipping areas, delivery times, costs, and order processing details.\n        It is aligned with the shipping settings we use in Google Merchant Center.\n      <\/p>\n      <div class=\"sp-toc\">\n        <a href=\"#sp-1\">1. Shipping coverage<\/a>\n        <a href=\"#sp-2\">2. Processing time<\/a>\n        <a href=\"#sp-3\">3. Delivery times<\/a>\n        <a href=\"#sp-4\">4. Shipping costs<\/a>\n        <a href=\"#sp-5\">5. Tracking<\/a>\n        <a href=\"#sp-6\">6. Important notes<\/a>\n        <a href=\"#sp-7\">7. Support contact<\/a>\n      <\/div>\n    <\/aside>\n\n    <main class=\"sp-content\">\n      <div class=\"sp-hero\">\n        <h2>Transparent shipping, clear delivery expectations<\/h2>\n        <p>\n          We want customers to know exactly how shipping works before they place an order.\n          This policy summarizes where we ship, how fast orders are processed, and how shipping costs are calculated.\n        <\/p>\n        <div class=\"sp-meta\">\n          <span class=\"sp-badge\">Last updated: April 20, 2026<\/span>\n          <span class=\"sp-badge\">Currency: EUR (\u20ac)<\/span>\n          <span class=\"sp-badge\">Weight-based shipping<\/span>\n        <\/div>\n      <\/div>\n\n      <div class=\"sp-tip\">\n        <strong>Important:<\/strong> The delivery times and costs below are aligned with our Google Merchant Center setup.\n        If shipping settings change in GMC, this page should be updated as well.\n      <\/div>\n\n      <section class=\"sp-section open\" id=\"sp-1\">\n        <button class=\"sp-btn\" type=\"button\">\n          <span>1. Shipping coverage<\/span>\n          <span class=\"sp-icon\">+<\/span>\n        <\/button>\n        <div class=\"sp-body\">\n          <p>\n            We currently ship to selected countries within the European Union, including Austria, Belgium, Czech Republic, and additional EU destinations listed at checkout or in our shipping settings.\n          <\/p>\n          <p>\n            All products are eligible for shipping unless a product page states otherwise due to size, safety, or regulatory restrictions.\n          <\/p>\n        <\/div>\n      <\/section>\n\n      <section class=\"sp-section\" id=\"sp-2\">\n        <button class=\"sp-btn\" type=\"button\">\n          <span>2. Order processing time<\/span>\n          <span class=\"sp-icon\">+<\/span>\n        <\/button>\n        <div class=\"sp-body\">\n          <p>\n            Orders are usually processed within 0\u20131 business day after payment confirmation, unless otherwise stated on the product page or during peak periods.\n            Orders placed after the daily cut-off time may be processed on the next business day.\n          <\/p>\n        <\/div>\n      <\/section>\n\n      <section class=\"sp-section\" id=\"sp-3\">\n        <button class=\"sp-btn\" type=\"button\">\n          <span>3. Delivery times<\/span>\n          <span class=\"sp-icon\">+<\/span>\n        <\/button>\n        <div class=\"sp-body\">\n          <p>\n            Our estimated total delivery time is <strong>0\u20136 business days<\/strong>, depending on destination, carrier, and order size.\n          <\/p>\n          <div class=\"sp-grid\">\n            <div class=\"sp-card\">\n              <h3>Handling time<\/h3>\n              <p>Usually 0\u20131 business day.<\/p>\n            <\/div>\n            <div class=\"sp-card\">\n              <h3>Transit time<\/h3>\n              <p>Usually 0\u20135 business days after dispatch.<\/p>\n            <\/div>\n          <\/div>\n          <p>\n            These are estimated delivery times and may vary due to carrier delays, holidays, weather, or other circumstances outside our control.\n          <\/p>\n        <\/div>\n      <\/section>\n\n      <section class=\"sp-section\" id=\"sp-4\">\n        <button class=\"sp-btn\" type=\"button\">\n          <span>4. Shipping costs<\/span>\n          <span class=\"sp-icon\">+<\/span>\n        <\/button>\n        <div class=\"sp-body\">\n          <p>\n            Shipping costs are calculated based on <strong>weight<\/strong> and destination.\n            The final shipping cost is shown during checkout before the order is confirmed.\n          <\/p>\n          <p>\n            Our shipping prices are displayed in <strong>EUR (\u20ac)<\/strong>.\n            At this time, we do not offer a general free-shipping threshold unless a specific promotion or offer states otherwise.\n          <\/p>\n        <\/div>\n      <\/section>\n\n      <section class=\"sp-section\" id=\"sp-5\">\n        <button class=\"sp-btn\" type=\"button\">\n          <span>5. Tracking<\/span>\n          <span class=\"sp-icon\">+<\/span>\n        <\/button>\n        <div class=\"sp-body\">\n          <p>\n            Where available, tracking information will be provided after the order has been shipped.\n            We work with third-party carriers, and tracking availability may depend on the shipping service used for that order.\n          <\/p>\n        <\/div>\n      <\/section>\n\n      <section class=\"sp-section\" id=\"sp-6\">\n        <button class=\"sp-btn\" type=\"button\">\n          <span>6. Important notes<\/span>\n          <span class=\"sp-icon\">+<\/span>\n        <\/button>\n        <div class=\"sp-body\">\n          <ul>\n            <li>Delivery times shown on our website and in Google Merchant Center are estimates, not guarantees.<\/li>\n            <li>Actual delivery may be affected by carrier delays, customs checks, local holidays, or technical issues.<\/li>\n            <li>Some products may have special shipping conditions due to weight, size, or safety rules.<\/li>\n            <li>If a parcel is returned because of an incorrect address or failure to collect, additional shipping costs may apply.<\/li>\n          <\/ul>\n        <\/div>\n      <\/section>\n\n      <section class=\"sp-section\" id=\"sp-7\">\n        <button class=\"sp-btn\" type=\"button\">\n          <span>7. Support contact<\/span>\n          <span class=\"sp-icon\">+<\/span>\n        <\/button>\n        <div class=\"sp-body\">\n          <p>\n            For shipping questions, please contact us at:\n          <\/p>\n          <div class=\"sp-contact\">\n            <p><strong>Email:<\/strong> <a href=\"mailto:administration.toretto@email.cz\">administration.toretto@email.cz<\/a><\/p>\n            <p><strong>Phone:<\/strong> <a href=\"tel:+420222711108\">+420 222 711 108<\/a><\/p>\n            <p><strong>Support hours:<\/strong> 08:00 \u2013 22:00<\/p>\n          <\/div>\n        <\/div>\n      <\/section>\n    <\/main>\n  <\/div>\n\n  <button class=\"sp-backtop\" type=\"button\" aria-label=\"Back to top\">\u2191<\/button>\n\n  <script>\n    (function () {\n      const sections = document.querySelectorAll('.sp-section');\n      const tocLinks = document.querySelectorAll('.sp-toc a');\n      const backTop = document.querySelector('.sp-backtop');\n\n      sections.forEach((section) => {\n        const btn = section.querySelector('.sp-btn');\n        btn.addEventListener('click', () => section.classList.toggle('open'));\n      });\n\n      tocLinks.forEach((link) => {\n        link.addEventListener('click', function (e) {\n          e.preventDefault();\n          const target = document.querySelector(this.getAttribute('href'));\n          if (!target) return;\n          target.classList.add('open');\n          target.scrollIntoView({ behavior: 'smooth', block: 'start' });\n          tocLinks.forEach(l => l.classList.remove('active'));\n          this.classList.add('active');\n        });\n      });\n\n      window.addEventListener('scroll', function () {\n        if (window.scrollY > 500) backTop.classList.add('show');\n        else backTop.classList.remove('show');\n\n        let currentId = '';\n        sections.forEach((section) => {\n          const rect = section.getBoundingClientRect();\n          if (rect.top <= 140 && rect.bottom >= 140) currentId = '#' + section.id;\n        });\n\n        if (currentId) {\n          tocLinks.forEach(link => {\n            link.classList.toggle('active', link.getAttribute('href') === currentId);\n          });\n        }\n      });\n\n      backTop.addEventListener('click', function () {\n        window.scrollTo({ top: 0, behavior: 'smooth' });\n      });\n    })();\n  <\/script>\n<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping Information Shipping Policy This page explains our shipping areas, delivery times, costs, and order processing details. It is aligned with the shipping settings we use in Google Merchant Center. 1. Shipping coverage 2. Processing time 3. Delivery times 4. Shipping costs 5. Tracking 6. Important notes 7. Support contact Transparent shipping, clear delivery expectations We want customers to know exactly how shipping works before they place an order. This policy summarizes where we ship, how fast orders are processed, and how shipping costs are calculated. Last updated: April 20, 2026 Currency: EUR (\u20ac) Weight-based shipping Important: The delivery times and costs below are aligned with our Google Merchant Center setup. If shipping settings change in GMC, this page should be updated as well. 1. Shipping coverage + We currently ship to selected countries within the European Union, including Austria, Belgium, Czech Republic, and additional EU destinations listed at checkout or in our shipping settings. All products are eligible for shipping unless a product page states otherwise due to size, safety, or regulatory restrictions. 2. Order processing time + Orders are usually processed within 0\u20131 business day after payment confirmation, unless otherwise stated on the product page or during peak periods. Orders placed after the daily cut-off time may be processed on the next business day. 3. Delivery times + Our estimated total delivery time is 0\u20136 business days, depending on destination, carrier, and order size. Handling time Usually 0\u20131 business day. Transit time Usually 0\u20135 business days after dispatch. These are estimated delivery times and may vary due to carrier delays, holidays, weather, or other circumstances outside our control. 4. Shipping costs + Shipping costs are calculated based on weight and destination. The final shipping cost is shown during checkout before the order is confirmed. Our shipping prices are displayed in EUR (\u20ac). At this time, we do not offer a general free-shipping threshold unless a specific promotion or offer states otherwise. 5. Tracking + Where available, tracking information will be provided after the order has been shipped. We work with third-party carriers, and tracking availability may depend on the shipping service used for that order. 6. Important notes + Delivery times shown on our website and in Google Merchant Center are estimates, not guarantees. Actual delivery may be affected by carrier delays, customs checks, local holidays, or technical issues. Some products may have special shipping conditions due to weight, size, or safety rules. If a parcel is returned because of an incorrect address or failure to collect, additional shipping costs may apply. 7. Support contact + For shipping questions, please contact us at: Email: administration.toretto@email.cz Phone: +420 222 711 108 Support hours: 08:00 \u2013 22:00 \u2191<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3232","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/pages\/3232","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/comments?post=3232"}],"version-history":[{"count":12,"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/pages\/3232\/revisions"}],"predecessor-version":[{"id":6421,"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/pages\/3232\/revisions\/6421"}],"wp:attachment":[{"href":"https:\/\/torettorefrigerant.com\/en\/wp-json\/wp\/v2\/media?parent=3232"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}